Refund policy
Return Policy
At Travelpawsh, we take pride in the quality and craftsmanship of our products. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Returns are accepted within 30 days of delivery.
- Items must be:
- Unused, unwashed, and in original packaging
- Free of pet hair, odours, or visible wear
- Accompanied by proof of purchase (order number or receipt)
- For hygiene and safety reasons, used pet carriers cannot be returned, unless defective or damaged upon arrival.
Refunds
- Once your return is received and inspected, we’ll notify you by email.
- Approved refunds will be issued to your original method of payment within 7–14 business days.
- Original shipping fees (if applicable) are non-refundable.
Return Shipping
- Customers are responsible for return shipping costs unless the product is faulty, damaged, or incorrect.
- We recommend using a trackable shipping method. Travelpawsh cannot be held responsible for items lost in transit.
Damaged or Incorrect Items
- If your item arrives defective, damaged, or incorrect, please contact us at hello@travelpawsh.com within 7 days of delivery with photos of the issue.
- We will arrange a replacement or full refund at no extra cost.
Non-Returnable Items
- Gift cards
- Final sale or clearance items
- Items returned after the 30-day period
Exchanges
- At this time, we do not process direct exchanges.
- To replace an item, please return it for a refund and place a new order.
How to Start a Return
- Email info@travelpawsh.com with your order number and reason for return.
- Our team will provide you with detailed return instructions and the return address.
- Send your item back using a trackable service.
- Once we receive and approve your return, your refund will be processed.
